Sep 5, 2022

A Client's Worst Nightmare: Accidentally Deleting Their Website

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e've all been there: you're working on your website, you press a button, and suddenly everything is gone. It's a nightmare scenario for any business owner, especially if a big sale is coming up and a lot of income depends on it -yes, it happened to one of our clients, so we know the situation, believe me! If you accidentally delete your website, it's not the end of the world. Yes, it's a pain and it will cause some stress, but it's not the end of the world.

The panicked call:

It was a quiet Friday evening when I received a desperate call: a client had tried to make some changes to their website and "when they pressed a button, the whole website was gone". Does it sound familiar? This client's website wasn't the first to be accidentally deleted by its owner, and it certainly won't be the last. Of course, they were worried that they would lose all of their customers and their business would suffer as a result. It's a stressful situation to be in, especially when time is of the essence.

Nothing to worry about:

Websites are a lot of work. You've got to keep the design up-to-date, make sure the content is fresh, and handle all of the technical aspects like hosting and security. It's no wonder that things can sometimes go wrong, and that's why it's important to have a backup plan. Although it’s not something that happens every day -but more often than you might think-, we have had to deal with the stress that implies deleting a website before. This time was definitely one of the most urgent: the client was having a big annual sale a few days later and a lot of their revenue came from there. So there was no time to make a new website from scratch. When a client experiences an issue with their website, it can be a very stressful and overwhelming experience. They may not know what has happened or how to fix it, and they may be worried about their customers not being able to access their site. In these situations, it is important for us to try to calm the client and assure them that we will handle the situation professionally and fix the issue as soon as possible. We always have backups of our clients' sites and we also consider it's important to keep the client updated on our progress so that they know what is happening. By handling the situation calmly and efficiently, we are able to minimize the stress and anxiety that our clients are feeling.

Today's lesson:

In this case, the client was lucky that their annual sale was still a few days away and that we had made backups of everything beforehand, so we were able to quickly restore their website to the previous version and get it back up and running in time for the sale. If we hadn't been so diligent about backing up their data, it would have been a disaster. So today's lesson is: always focus on the importance of regular backups, or we can do it for you. Better safe than sorry!