Unlimited content update requests allow you to send requests directly into our support inbox for a quick turnaround; typically less than one business day. These updates are intended to allow you to request changes to the content, images, and essential information on your website, without wondering if they have enough time in the budget this month.
As a general rule of thumb, update requests cover most things that can be performed in under 30 minutes that are clear, have a measurable outcome, and can be performed with the existing functionality of the website.
Support that requires more time can still be submitted but may require that we break up the requests into smaller tasks in order to balance incoming requests responsibly and fairly.
Web design and development is not covered under "unlimited support and content edits"